Warranty Policy

All Phrozen products are designed and manufactured to deliver high-quality performance. In case you encounter any difficulties while using your product, we recommend reading the instruction manual or visiting our website’s support section.


Warranty Qualifications

This warranty is offered by Phrozen and is extended only to consumers who originally purchased the product. It is not extended to any subsequent owner(s) or other transferees of the product. Any unauthorized seller(s) of the product cannot offer this warranty.


Warranty Terms

All products purchased via Phrozen official website are warranted under different terms. The warranty applies ONLY to Phrozen-branded products, including hardware components, software, and required firmware supplied by Phrozen.


This DOES NOT include consumables, such as the LCD and FEP / PFA (nFEP) film.All LCDs for the Sonic Mini, Sonic Mini 4K, Sonic Mighty 4K, Sonic 4K, and Sonic Mega 8K are covered under a 3-month warranty.


If any defects caused by faulty materials and/or the manufacturing process are discovered within the warranty period, Phrozen will either exchange or repair any such item(s).


All products purchased via Phrozen authorized resellers are warranted under terms regulated by the resellers. If any defects due to faulty materials and/or production are found within the warranty period, Phrozen will offer technical assistance for resellers in troubleshooting the issue(s). Resellers, however, will be responsible for the final decision and providing a warranty.


Warranty Coverage

The Phrozen warranty does not apply to:

  1. Unauthorized alteration and/or modifications of parts or components.
  2. Defects caused by human factors - including but not limited to - product misuse or abuse, abnormal voltage, water, fire, and/or transport accident.
  3. Adapted and/or disassembled without instructions from Phrozen official support team.
  4. Products without solid proof of purchase.
  5. Orders cannot be exchanged after 30 days of arrival.
  6. Product purchased from an unauthorized seller(s), illegitimate platform(s), and / or secondhand sales.

 

Warranty Period

The warranty period begins from the date the order arrives and expires at the end of the warranty period.

 

Products Damaged on Arrival

If the parcel’s exterior is suspected of being damaged upon arrival, please provide a video recording of (a) the parcel exterior, (b) the unboxing process, and sufficient information for Phrozen to assist in handling DOA cases.

If the shipping container or cushioning material is damaged, it should be kept until the shipment contents have been checked for completeness and the instruments have been checked mechanically.

If any mechanical damage defects, instrument, or component failures are found, please fill out the Technical Issue Form. If there is mechanical damage, defects, or a shipping container is damaged, please fill out the Info Issue Form.