Warranty Policy

All Phrozen products are designed and manufactured to deliver high-quality performance. In case you encounter any difficulties while using your product, we recommend reading the instruction manual or visiting our website’s support section. 

Warranty Qualifications

This warranty is offered by Phrozen and is extended only to consumers who originally purchased the product. It is not extended to any subsequent owner(s) or other transferees of the product. Any unauthorized seller(s) of the product cannot offer this warranty.

Warranty Terms

All products purchased via Phrozen official website are warranted under different terms. The warranty applies ONLY to Phrozen-branded products, including hardware components, software, and required firmware supplied by Phrozen.

This DOES NOT include consumables, such as the resin, LCD, and FEP / PFA (PFA (nFEP)) film. All LCDs for the Sonic Mini, Sonic Mini 4K, Sonic Mighty 4K, Sonic 4K, Sonic 4K 2022, Sonic XL 4K 2022,Sonic Mega 8K, Sonic Mini 8K are covered under a 3-month warranty. 

If any defects caused by faulty materials and/or the manufacturing process are discovered within the warranty period, Phrozen will either exchange or repair any such item(s). 

All products purchased via Phrozen authorized resellers are warranted under terms regulated by the resellers. If any defects due to faulty materials and/or production are found within the warranty period, Phrozen will offer technical assistance for resellers in troubleshooting the issue(s). Resellers, however, will be responsible for the final decision and providing a warranty.

Warranty Coverage

For any situations not covered by the warranty (list below), you will be required to pay a fee for any official Phrozen maintenance services. The Phrozen warranty does not apply to:

1. Products without solid proof of purchase.
2. Consumable parts, such as the resin, LCD, and FEP / PFA (PFA (nFEP)) film, unless damage has occurred due to a defect in materials or workmanship.
3. Damaged caused by human factors - including but not limited to - misuse, misinstallation, abuse, abnormal voltage, water, fire, transport accident, and/or other external causes.
4. Damage caused by unauthorized alteration, modifications, disassembly of parts or components not in accordance with official instructions.
5. Damage caused by non-authorized service providers.
6. Damage caused by operations that did not follow instructional recommendations.
7. Product purchased from an unauthorized seller(s), illegitimate platform(s), and/or secondhand sales.

Products Damaged on Arrival

If the parcel’s exterior is suspected of being damaged upon arrival, please provide a video recording of (a) the parcel exterior, (b) the unboxing process, and sufficient information for Phrozen to assist in handling DOA cases.

If the shipping container or cushioning material is damaged, it should be kept until the shipment contents have been checked for completeness and the instruments have been checked mechanically.

If any mechanical damage defects, instrument, or component failures are found, please fill out the Technical Issue Form. If there is mechanical damage, defects, or a shipping container is damaged, please fill out the Info Issue Form.

Warranty Period of Main Components

The warranty period begins from the date the order arrives and expires at the end of the warranty period. 

*If your device is not listed in the chart below, please contact Phrozen support team for further information.

Printers

Curing Unit

Resin