Warranty Policy

All Phrozen products are designed and manufactured to deliver high-quality performance. In case you encounter any difficulties while using your product, we recommend reading the instruction manual or visiting our website’s support section. 


Warranty Qualifications

This warranty is offered by Phrozen and is extended only to consumers who originally purchased the product. It is not extended to any subsequent owner(s) or other transferees of the product. Any unauthorized seller(s) of the product cannot offer this warranty.


Warranty Terms

All products purchased via Phrozen official website are warranted under different terms. The warranty applies ONLY to Phrozen-branded products, including hardware components, software, and required firmware supplied by Phrozen.

This DOES NOT include consumables, such as the resin, LCD, and FEP / PFA (PFA (nFEP)) film. All LCDs for the Sonic Mini, Sonic Mini 4K, Sonic Mighty 4K, Sonic 4K,
Sonic 4K 2022, Sonic XL 4K 2022,Sonic Mega 8K, Sonic Mini 8K are covered under a 3-month warranty. 

If any defects caused by faulty materials and/or the manufacturing process are discovered within the warranty period, Phrozen will either exchange or repair any such item(s). 

All products purchased via Phrozen authorized resellers are warranted under terms regulated by the resellers. If any defects due to faulty materials and/or production are found within the warranty period, Phrozen will offer technical assistance for resellers in troubleshooting the issue(s). Resellers, however, will be responsible for the final decision and providing a warranty.


Warranty Coverage

For any situations not covered by the warranty (list below), you will be required to pay a fee for any official Phrozen maintenance services. The Phrozen warranty does not apply to:

  1. Products without solid proof of purchase.
  2. Consumable parts, such as the resin, LCD, and FEP / PFA (PFA (nFEP)) film, unless damage has occurred due to a defect in materials or workmanship.
  3. Damaged caused by human factors - including but not limited to - misuse, misinstallation, abuse, abnormal voltage, water, fire, transport accident, and/or other external causes.
  4. Damage caused by unauthorized alteration, modifications, disassembly of parts or components not in accordance with official instructions.
  5. Damage caused by non-authorized service providers.
  6. Damage caused by operations that did not follow instructional recommendations.
  7. Product purchased from an unauthorized seller(s), illegitimate platform(s), and/or secondhand sales.

    Products Damaged on Arrival

    If the parcel’s exterior is suspected of being damaged upon arrival, please provide a video recording of (a) the parcel exterior, (b) the unboxing process, and sufficient information for Phrozen to assist in handling DOA cases.

    If the shipping container or cushioning material is damaged, it should be kept until the shipment contents have been checked for completeness and the instruments have been checked mechanically.

    If any mechanical damage defects, instrument, or component failures are found, please fill out the Technical Issue Form. If there is mechanical damage, defects, or a shipping container is damaged, please fill out the Info Issue Form.


    Warranty Period of Main Components

    The warranty period begins from the date the order arrives and expires at the end of the warranty period. 

    *If your device is not listed in the chart below, please contact Phrozen support team for further information.

    Printers

      Product

      Main Components

      Warranty Period

      Sonic Mini 8K

      Mono-LCD

      3 Months

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

      Sonic Mega 8K

      Mono-LCD

      3 Months

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

      Sonic XL 4K 2022

      Mono-LCD

      3 Months

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

      Sonic 4K 2022

      Mono-LCD

      3 Months

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

      Sonic Mighty 4K

      Mono-LCD

      3 Months

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

      Sonic 4K

      Mono-LCD 

      3 Months

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

      Sonic Mini 4K

      Mono-LCD 

      3 Months

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

      Sonic XL 4K

      Mono-LCD

      No Warranty

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

      Sonic

      Mono-LCD

      No Warranty

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

      Sonic Mini

      Mono-LCD 

      3 Months

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

      Transform

      RGB-LCD、Mono-LCD

      No Warranty

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

      Shuffle Series, including

      Shuffle XL Lite

      Shuffle 4K

      Shuffle XL 2019

      Shuffle 2019

      Shuffle XL 2018

      Shuffle 2018

      Shuffle Lite

      RGB-LCD

      No Warranty

      LED Module

      12 Months

      Building Plate

      12 Months

      Z-axis 

      12 Months

      Resin Vat

      12 Months

      Main Body

      12 Months

      FEP / PFA (nFEP) film

      No Warranty

       

      Curing Unit

        Product

        Main Components

        Warranty Period

        Cure Mega

        LED Module

        12 Months

        Turntable

        12 Months

        Main Body

        12 Months

        Cure XL

        LED Module

        12 Months

        Turntable

        12 Months

        Main Body

        12 Months

        Cure Luna

        LED Module

        12 Months

        Turntable

        12 Months

        Main Body

        12 Months

        Cure

        LED Module

        12 Months

        Turntable

        12 Months

        Main Body

        12 Months

        Cure Beam

        LED Module

        12 Months

        Main Body

        12 Months

         

        Washing Unit

          Product

          Main Components

          Warranty Period

          Ultrasonic Cleaner

          Ultrasonic Transducers

          12 Months

          Heater

          12 Months

          Main Body

          12 Months

           

          Resin

            Product

            Main Components

            Warranty Period

            Resin

            -

            No Warranty