Dear valued customers,

For any technical issues regarding Phrozen’s 3D printer hardware or software, please contact In your email, please specify the following subjects in question. Please also provide us with pictures and/or videos so that we can get a better idea of the technical issue(s) at hand.

(1)Which 3D printer are you using?
(2)Which Phrozen resin (or third party resin) are you using?
(3)Provide pictures of your failed 3D prints.
(4)Please provide your resin settings and support settings.

Observation of issues happened before:

Possible Root Cause:

For questions regarding shipment, loading, transaction issues, or product inventory, please email In your email, please provide us with your order number so that we can check your order status.

For the Cooperation and Business Purchasing, please contact us via email at: